General Terms & Conditions

Welcome to DOOTIQ, an AI-powered Communication Platform as a Service (CPaaS) designed to help businesses, enterprises, government organizations, and institutions communicate, automate, and engage with customers through multiple digital communication channels.

These General Terms and Conditions ("Terms") govern the access to and use of DOOTIQ's products, software, APIs, cloud services, messaging services, artificial intelligence solutions, integrations, websites, applications, and any related professional or managed services offered by DOOTIQ.

By registering, subscribing to, purchasing, accessing, or using any DOOTIQ service, the Customer acknowledges that they have read, understood, and agree to comply with these Terms and all applicable policies referenced herein.

These Terms apply to every DOOTIQ product and service, including but not limited to:

• WhatsApp Business Platform
• Google RCS Business Messaging
• SMS & DLT Messaging
• AI Chatbots
• AI Voice Bots
• Agentic AI
• Workflow Automation
• Instagram & Telegram Automation
• Email Messaging
• APIs & Webhooks
• CRM & ERP Integrations
• Campaign Management
• Contact Center Solutions
• Analytics & Reporting
• Managed Services
• Custom Development
• Professional Services
• Any future products, services, or platform enhancements introduced by DOOTIQ.

Customers are responsible for ensuring that their use of the Platform complies with these Terms, applicable laws, industry regulations, and the policies of third-party platforms integrated with DOOTIQ.

For the purposes of these Terms, the following definitions shall apply:

2.1 DOOTIQ

"DOOTIQ," "Company," "We," "Us," or "Our" refers to the owner, operator, developer, and service provider of the DOOTIQ Communication Platform and its associated products and services.

2.2 Customer

"Customer," "Client," "Subscriber," or "User" refers to any individual, business entity, enterprise, government organization, educational institution, partner, reseller, or authorized representative who accesses or uses any DOOTIQ service.

2.3 Platform

"Platform" refers collectively to all DOOTIQ software, cloud infrastructure, APIs, dashboards, communication channels, applications, integrations, AI engines, automation workflows, analytics, and associated services.

2.4 Services

"Services" include all communication, automation, AI, integration, messaging, analytics, consulting, implementation, onboarding, support, managed services, and future offerings provided by DOOTIQ.

2.5 Communication Channels

Communication Channels include, but are not limited to:

• WhatsApp Business Platform
• Google RCS
• SMS
• Voice Calls
• AI Voice Bots
• AI Chatbots
• Email
• Instagram
• Telegram
• Web Chat
• APIs
• Any supported third-party communication platform.

2.6 Content

Content means any message, document, media, image, audio, video, text, file, campaign, chatbot response, customer information, workflow, or data transmitted, stored, generated, or processed through the Platform.

2.7 Third-Party Services

Third-Party Services refer to services, APIs, software, cloud platforms, messaging providers, payment gateways, artificial intelligence providers, CRM systems, ERP systems, telecommunications providers, or technology partners integrated with DOOTIQ.

2.8 Applicable Laws

Applicable Laws include all local, national, and international laws, regulations, government notifications, industry standards, compliance requirements, and regulatory guidelines applicable to the Customer's use of the Platform.

By accessing or using any DOOTIQ service, the Customer confirms that they have the legal authority to enter into this Agreement and agree to be bound by these Terms. Acceptance may occur through any of the following actions:

• Creating an account.
• Purchasing or subscribing to a DOOTIQ service.
• Accessing the Platform.
• Executing a commercial agreement or proposal.
• Accepting these Terms electronically.
• Using any API, integration, chatbot, messaging service, or software provided by DOOTIQ.

If the Customer is accepting these Terms on behalf of an organization, the Customer represents and warrants that they have the necessary authority to bind that organization to this Agreement. If the Customer does not agree with these Terms, they must immediately discontinue the use of all DOOTIQ services.

To use the DOOTIQ Platform, Customers must meet the following eligibility requirements:

• Be at least 18 years of age or the legal age of majority in the applicable jurisdiction.
• Have the legal capacity to enter into binding contracts.
• Provide accurate and complete registration information.
• Maintain valid contact details throughout the duration of the service.
• Operate in compliance with all applicable laws and regulations.

Business entities registering on behalf of an organization represent that they are duly authorized to act on behalf of that organization. DOOTIQ reserves the right to request identity verification, business verification, or additional documentation at any time during onboarding or service usage.

Certain DOOTIQ services require Customers to create an account before accessing the Platform. Customers agree to:

• Provide accurate, complete, and up-to-date registration information.
• Maintain the confidentiality of account credentials.
• Restrict unauthorized access to their accounts.
• Notify DOOTIQ immediately of any suspected unauthorized access or security breach.
• Ensure that all account activities comply with these Terms.

Customers are solely responsible for all activities performed using their account credentials, whether authorized or unauthorized. DOOTIQ reserves the right to suspend, restrict, or terminate accounts containing inaccurate, fraudulent, misleading, or incomplete information.

Customers are responsible for ensuring that their use of the Platform is lawful, ethical, and compliant with all applicable regulations. Customers agree to:

• Use the Platform only for legitimate business purposes.
• Obtain all required customer consents before sending communications.
• Maintain accurate customer databases.
• Ensure that all uploaded content is lawful and owned or properly licensed.
• Comply with messaging policies issued by Meta, Google, telecom regulators, and other platform providers.
• Maintain the confidentiality of API credentials, authentication tokens, and user accounts.
• Promptly report any suspected misuse, fraud, or unauthorized access.
• Cooperate with DOOTIQ during investigations related to security incidents or policy violations.

Customers remain solely responsible for the content they transmit through the Platform and for ensuring that such content does not violate any applicable law or third-party rights.

DOOTIQ is committed to providing secure, scalable, and enterprise-grade communication services. Subject to these Terms, DOOTIQ shall:

• Provide access to subscribed services.
• Maintain commercially reasonable platform availability.
• Deliver technical onboarding assistance where applicable.
• Provide documentation and implementation guidance.
• Monitor platform performance and service health.
• Implement commercially reasonable security measures.
• Provide technical support in accordance with the applicable Service Level Agreement (SLA) or support plan.
• Continuously enhance the Platform through updates, feature improvements, and security enhancements where appropriate.

DOOTIQ does not guarantee uninterrupted or error-free operation and may perform scheduled maintenance, upgrades, or emergency maintenance as reasonably necessary.

DOOTIQ is designed as a cloud-based, enterprise communication platform intended to provide reliable and scalable services. While DOOTIQ strives to maintain high platform availability, uninterrupted access cannot be guaranteed due to factors including:

• Scheduled maintenance.
• Emergency maintenance.
• Internet connectivity issues.
• Telecommunications network failures.
• Third-party platform outages.
• Cloud infrastructure failures.
• Force majeure events.
• Regulatory restrictions.
• Cybersecurity incidents beyond reasonable control.

DOOTIQ will use commercially reasonable efforts to minimize service disruptions and restore affected services as quickly as practicable. Temporary service interruptions shall not constitute a breach of these Terms where such interruptions arise from maintenance, third-party dependencies, security measures, or circumstances beyond DOOTIQ's reasonable control.

DOOTIQ provides WhatsApp Business Platform services through official integrations with authorized WhatsApp Business Solution Providers (BSPs) and related ecosystem partners. The Customer acknowledges that access to WhatsApp Business services is governed not only by these Terms but also by Meta's applicable policies, technical requirements, and platform rules.

Customer Responsibilities

Customers using WhatsApp Business Platform services agree to:

• Obtain all necessary customer opt-ins before initiating conversations.
• Use approved message templates where required.
• Ensure that message content is accurate, lawful, and relevant.
• Maintain compliance with Meta's Commerce Policy, Business Messaging Policy, and other applicable platform guidelines.
• Use WhatsApp Business services solely for legitimate business communications.

Platform Limitations

The Customer understands that:

• Meta independently reviews and approves WhatsApp Business Accounts, phone numbers, display names, and message templates.
• DOOTIQ cannot guarantee approval, continued availability, or uninterrupted access to WhatsApp Business services.
• Meta may suspend, restrict, or terminate services due to policy violations or decisions beyond DOOTIQ's control.
• DOOTIQ shall not be liable for service interruptions, account restrictions, template rejections, or other actions initiated by Meta.

DOOTIQ enables organizations to communicate with customers through Google Rich Communication Services (RCS), offering branded, interactive, and rich-media messaging experiences. Activation of RCS services requires successful business verification and approval by Google or its authorized ecosystem partners.

Customer Responsibilities

Customers shall:

• Provide accurate business verification information.
• Maintain compliant branding and messaging.
• Ensure that marketing and transactional communications comply with applicable laws and Google's RCS policies.
• Obtain all legally required customer consents before sending communications.

Service Availability

Customers acknowledge that:

• Google may reject, suspend, or revoke an RCS Business Agent based on its internal review processes or policy enforcement.
• DOOTIQ has no authority over Google's approval decisions or timelines.
• Certain RCS capabilities may vary depending on handset compatibility, mobile operator support, regional availability, and Google's platform updates.

DOOTIQ provides transactional, promotional, and service-related SMS messaging through authorized telecom operators, aggregators, and messaging providers. Where required by applicable regulations, Customers shall complete Distributed Ledger Technology (DLT) registration and template approval processes before initiating messaging campaigns.

Customer Obligations

Customers agree to:

• Complete DLT registration where applicable.
• Register sender IDs and message templates.
• Maintain valid customer consent records.
• Ensure compliance with telecom regulations and anti-spam requirements.
• Avoid sending unsolicited or misleading messages.

Customers remain solely responsible for the legality, accuracy, and content of all SMS communications transmitted through the Platform.

By submitting your information through our website forms, you acknowledge and consent to the collection, processing, and use of your personal data in accordance with this Privacy Policy. You also agree to receive communications from us via SMS, RCS, email, phone calls, or other authorized communication channels regarding our products, services, updates, support, and promotional offers. You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly.

DOOTIQ offers AI-powered Chatbot solutions designed to automate customer interactions, business workflows, lead qualification, support services, and conversational engagement.

Service Scope

Chatbot services may include:

• Customer Support
• Lead Generation
• Sales Automation
• Appointment Booking
• Complaint Management
• Customer Onboarding
• Workflow Automation
• FAQ Resolution
• AI Knowledge Base
• Enterprise Integrations

Customer Responsibilities

Customers acknowledge that:

• AI-generated responses are based on configured workflows, connected systems, and available knowledge sources.
• Customers are responsible for reviewing chatbot logic, workflows, and content before deployment.
• AI responses should not be considered legal, financial, medical, or professional advice unless specifically validated by qualified personnel.
• DOOTIQ shall not be liable for business decisions made solely based on AI-generated responses.

DOOTIQ provides AI-powered Voice Bot solutions capable of automating inbound and outbound voice interactions. Voice Bot services may include:

• Customer Support
• Appointment Reminders
• Loan Collections
• Payment Reminders
• Surveys
• IVR Automation
• Customer Verification
• Lead Qualification
• Voice Campaigns

Customer Responsibilities

Customers shall ensure:

• Compliance with telecommunication regulations.
• Customer consent for automated calling where required.
• Compliance with applicable Do Not Disturb (DND), telemarketing, and privacy regulations.
• Responsible use of automated voice communications.

Customers remain responsible for the content, timing, recipients, and legality of all outbound voice campaigns.

DOOTIQ's Agentic AI platform enables intelligent automation by orchestrating workflows, executing predefined business actions, interacting with connected enterprise systems, and supporting decision-making processes.

Customer Acknowledgement

Customers understand that:

• Agentic AI operates based on configured business rules, connected data sources, and customer-defined workflows.
• AI-generated actions should be reviewed and validated where appropriate.
• Certain automated decisions may require human approval depending on applicable laws, internal governance, or industry regulations.
• DOOTIQ does not guarantee that AI-generated recommendations or automated actions will always achieve the Customer's intended business outcomes.

DOOTIQ provides workflow automation capabilities to streamline customer journeys, internal approvals, notifications, business processes, and enterprise integrations. Customers may automate:

• Customer Onboarding
• Loan Processing
• Complaint Resolution
• Ticket Management
• Payment Workflows
• Lead Qualification
• Document Collection
• Notification Services
• Approval Processes

Customers are responsible for reviewing workflow configurations before deployment and ensuring that automated actions comply with applicable business policies and legal requirements.

DOOTIQ provides APIs, SDKs, Webhooks, and integration services enabling connectivity with enterprise applications and third-party platforms. Supported integrations may include:

• CRM Platforms
• ERP Systems
• Payment Gateways
• Identity Verification Services
• KYC Providers
• Marketing Platforms
• Contact Center Solutions
• Cloud Services
• Business Applications

Customer Responsibilities

Customers shall:

• Protect API credentials and authentication tokens.
• Prevent unauthorized API access.
• Implement secure integration practices.
• Ensure compatibility of connected systems.

DOOTIQ reserves the right to suspend API access where security risks, misuse, excessive traffic, or policy violations are identified.

DOOTIQ enables Customers to create and distribute marketing communications across supported channels, including WhatsApp, SMS, Google RCS, Email, Instagram, Telegram, and other integrated platforms.

Customers shall ensure that:

• Marketing communications are sent only to recipients who have provided appropriate consent where required.
• Campaigns comply with applicable advertising, consumer protection, telecommunications, and privacy laws.
• Promotional content is truthful, accurate, and not misleading.
• Unsubscribe or opt-out mechanisms are provided where legally required.

DOOTIQ reserves the right to suspend campaigns that violate applicable laws, platform policies, or these Terms.

Certain DOOTIQ services depend upon third-party platforms, telecommunications providers, cloud infrastructure providers, artificial intelligence providers, and technology partners.

Customers acknowledge that:

• Service availability may be affected by third-party outages or maintenance.
• Platform features may change due to updates introduced by third-party providers.
• Third-party pricing, policies, or technical requirements may change without prior notice to DOOTIQ.

DOOTIQ shall not be liable for service interruptions, delays, feature changes, or limitations arising from third-party services beyond its reasonable control.

DOOTIQ acknowledges that all Customer Data processed, transmitted, stored, or managed through the Platform remains the exclusive property of the Customer or the Customer's authorized licensors. DOOTIQ does not acquire ownership rights over Customer Data by virtue of providing the Services.

For the purpose of these Terms, "Customer Data" includes, but is not limited to:

• Customer contact information
• Business records
• Communication logs
• Chat conversations
• Voice interactions
• Uploaded documents
• Campaign information
• CRM and ERP data
• AI training content provided by the Customer
• Workflow configurations
• Business process information
• Transaction records
• Analytics generated from Customer-owned activities

DOOTIQ shall process Customer Data solely for the purpose of providing, maintaining, securing, improving, and supporting the subscribed Services, unless otherwise required by applicable law or authorized by the Customer. Customers remain solely responsible for the accuracy, legality, completeness, and ownership of all Customer Data uploaded to or processed through the Platform.

DOOTIQ is committed to maintaining the confidentiality, integrity, and security of Customer Data through commercially reasonable technical and organizational safeguards. The Platform is designed to support privacy principles including:

• Data Minimization
• Access Control
• Encryption
• Secure Authentication
• Audit Logging
• Role-Based Permissions
• Secure APIs
• Continuous Monitoring

Customers acknowledge that compliance with applicable privacy laws remains a shared responsibility. Customers are responsible for obtaining any required notices, permissions, and lawful bases for processing personal information before using the Platform.

DOOTIQ may process personal information only in accordance with:

• Customer instructions
• Applicable laws
• Service requirements
• Internal security policies

Both DOOTIQ and the Customer agree to maintain the confidentiality of all non-public information disclosed during the course of the business relationship.

Confidential Information may include:

• Technical documentation
• Business strategies
• Pricing information
• Product roadmaps
• API documentation
• Customer lists
• Software architecture
• Commercial proposals
• Trade secrets
• Source code
• Security procedures
• Implementation methodologies

Each party agrees to:

• Protect Confidential Information using reasonable care.
• Use Confidential Information solely for purposes related to the Services.
• Restrict disclosure to authorized personnel with a legitimate business need.
• Not disclose Confidential Information to third parties without prior written consent unless required by applicable law.

Confidentiality obligations shall survive termination of the Agreement.

All intellectual property rights associated with the DOOTIQ Platform remain the exclusive property of DOOTIQ or its licensors. This includes, without limitation:

• Platform software
• Artificial Intelligence models
• Source code
• APIs
• SDKs
• User interfaces
• Dashboards
• Product documentation
• Workflow engines
• Automation frameworks
• Platform architecture
• Trademarks
• Logos
• Brand assets
• Copyrights
• Trade secrets
• Proprietary methodologies

Nothing contained in these Terms shall transfer ownership of any intellectual property rights to the Customer. Customers receive only a limited, non-exclusive, non-transferable, and revocable right to use the subscribed Services during the applicable subscription period.

Customers retain ownership of all content created, uploaded, transmitted, or processed through the Platform. Customers represent and warrant that:

• They own the content or possess all necessary rights and permissions to use it.
• The content does not infringe any intellectual property rights.
• The content complies with applicable laws and regulations.
• The content does not contain malicious software, illegal material, or prohibited content.

DOOTIQ does not review all Customer Content before transmission and shall not be responsible for its legality or accuracy. Customers indemnify DOOTIQ against claims arising from Customer Content.

Customers are solely responsible for obtaining and maintaining all legally required customer consents before sending communications through the Platform. This includes, where applicable:

• Marketing Consent
• WhatsApp Opt-In
• SMS Consent
• Email Subscription Consent
• Voice Calling Consent
• AI Processing Consent
• Cookie Consent
• Data Collection Consent

Customers shall maintain adequate records demonstrating consent where required by applicable law. DOOTIQ may request evidence of such consent during compliance reviews or investigations.

Certain DOOTIQ Services depend upon third-party platforms including, but not limited to:

• Meta
• Google
• Telecommunications Providers
• Cloud Infrastructure Providers
• Payment Gateway Providers
• Artificial Intelligence Providers
• CRM Vendors
• ERP Vendors
• Identity Verification Providers

Customers acknowledge that the use of such services remains subject to the respective third-party terms, policies, technical requirements, and regulatory obligations.

DOOTIQ shall not be responsible for:

• Policy changes made by third parties.
• Service suspension initiated by third parties.
• Platform feature modifications.
• Pricing changes imposed by third parties.
• Approval or rejection decisions made by third parties.

DOOTIQ retains Customer Data only for the duration necessary to:

• Deliver subscribed Services.
• Meet legal obligations.
• Maintain platform integrity.
• Resolve disputes.
• Enforce contractual rights.
• Support backup and disaster recovery procedures.

Upon termination of Services, Customer Data may be retained for a commercially reasonable period where required for:

• Legal compliance
• Security investigations
• Financial recordkeeping
• Backup restoration
• Regulatory obligations

Customers may request deletion of eligible Customer Data, subject to applicable legal, contractual, or regulatory retention requirements.

Customers agree to use the Platform in full compliance with all applicable laws, regulations, governmental directives, and industry standards applicable to their business operations. This includes, without limitation:

• Telecommunications regulations
• Data protection and privacy laws
• Consumer protection laws
• Anti-spam regulations
• Financial sector regulations
• Government procurement requirements
• Export control laws
• Anti-corruption laws
• Intellectual property laws
• Artificial intelligence governance requirements where applicable

Customers remain solely responsible for ensuring that their use of DOOTIQ complies with the legal requirements applicable to their jurisdiction and industry.

DOOTIQ implements commercially reasonable security controls designed to protect the confidentiality, integrity, and availability of the Platform. Customers are responsible for maintaining appropriate internal security practices, including:

• Protecting account credentials.
• Enabling multi-factor authentication where available.
• Managing user permissions.
• Monitoring account activity.
• Securing integrated applications.
• Promptly reporting suspected security incidents.

Customers shall not intentionally interfere with the security, availability, or operation of the Platform.

Where reasonably required for security, regulatory, or contractual purposes, DOOTIQ may request information necessary to verify Customer compliance with these Terms. Customers agree to reasonably cooperate with such requests, including providing documentation related to:

• Consent records
• Business verification
• Regulatory compliance
• Messaging practices
• Security incidents
• Identity verification

Any audit or compliance review conducted by DOOTIQ shall be limited to matters directly related to the Customer's use of the Platform and carried out in a manner that minimizes disruption to the Customer's operations.

DOOTIQ offers its Services through various commercial models, including subscription-based plans, usage-based pricing, enterprise licensing, managed services, implementation projects, and customized commercial agreements.

The subscribed Services, pricing, usage limits, implementation scope, support levels, and commercial commitments shall be governed by the applicable Proposal, Quotation, Statement of Work (SOW), Master Service Agreement (MSA), Purchase Order (PO), or any other mutually executed commercial document.

Customers acknowledge that different Services may have different pricing models, including but not limited to:

• Monthly Subscription Plans
• Annual Subscription Plans
• Pay-as-You-Go Usage
• Per User Licensing
• Per Channel Pricing
• Per Conversation Pricing
• Per Message Pricing
• API Consumption Pricing
• Enterprise Licensing
• Custom Commercial Agreements

Unless otherwise agreed in writing, Services shall be provisioned only after completion of the applicable onboarding process and commercial acceptance.

The Customer agrees to pay all applicable fees associated with the subscribed Services. Charges may include, but are not limited to:

• Platform Subscription Fees
• One-Time Setup Charges
• Implementation Charges
• Integration Charges
• Professional Services
• Managed Services
• API Usage Charges
• Messaging Charges
• Voice Calling Charges
• AI Processing Charges
• Cloud Infrastructure Charges
• Third-Party Platform Charges
• Training Charges
• Premium Support Charges

Pricing may vary depending on:

• Service Type
• Usage Volume
• Communication Channel
• Geographic Location
• Third-Party Provider Charges
• Regulatory Requirements
• Enterprise Commercial Agreements

DOOTIQ reserves the right to revise pricing upon renewal or where third-party pricing changes materially affect service delivery. Customers will be notified in advance where required under the applicable agreement.

Invoices shall be issued in accordance with the agreed commercial terms. Unless otherwise specified in the applicable commercial agreement:

• Subscription fees are billed in advance.
• Usage-based charges are billed in arrears.
• One-time implementation charges are billed upon project milestones or completion.
• Professional services shall be billed according to the agreed Statement of Work.

Customers shall pay all undisputed invoices within the payment period specified in the applicable Proposal, Purchase Order, or Invoice. Late payments may result in:

• Interest on overdue amounts, where permitted by law.
• Temporary suspension of Services.
• Restriction of platform functionality.
• Delay in project deliverables.
• Recovery of reasonable collection costs.

Payment obligations are non-cancelable except where expressly provided in the applicable agreement.

All fees payable to DOOTIQ are exclusive of applicable taxes unless expressly stated otherwise. Customers shall be responsible for payment of:

• Goods and Services Tax (GST)
• Value Added Tax (VAT)
• Sales Tax
• Withholding Tax
• Duties
• Levies
• Government Charges

Where withholding taxes are required by law, the Customer shall provide appropriate tax certificates or documentation supporting such deductions. Each party shall remain responsible for taxes imposed upon its own income, employment, or business operations.

Unless expressly stated in a written commercial agreement, all payments made to DOOTIQ are non-refundable. Refunds shall generally not apply to:

• Subscription Fees
• Setup Charges
• Implementation Services
• Integration Services
• Professional Services
• Platform Usage Charges
• Messaging Charges
• Third-Party Platform Fees
• Cloud Infrastructure Costs

Refund requests, where applicable, shall be evaluated on a case-by-case basis and may be subject to applicable commercial agreements, regulatory requirements, and third-party policies. Nothing in this section limits any non-waivable rights available to Customers under applicable law.

Where applicable, DOOTIQ may provide Service Level Agreements governing service availability, response times, incident management, and technical support. The applicable SLA shall specify:

• Service Availability Targets
• Incident Classification
• Response Times
• Resolution Targets
• Maintenance Windows
• Escalation Procedures
• Support Channels
• Service Credits (if contractually agreed)

SLA commitments apply only to Services specifically covered under the executed commercial agreement. Scheduled maintenance, emergency maintenance, force majeure events, internet failures, third-party outages, and customer-caused disruptions are generally excluded from SLA calculations unless otherwise agreed.

DOOTIQ provides technical support in accordance with the subscribed support plan. Support may include:

• Platform Assistance
• API Support
• Integration Guidance
• Configuration Assistance
• Incident Management
• Bug Reporting
• Platform Monitoring
• Knowledge Base Access
• Technical Documentation

Support may be delivered through:

• Email
• Helpdesk Portal
• Phone Support
• Remote Sessions
• Ticketing System
• Customer Success Team

Support does not include custom software development, third-party system administration, or consulting services unless specifically included within the applicable agreement.

DOOTIQ reserves the right to suspend or restrict access to all or part of the Services where reasonably necessary to protect the Platform, Customers, or comply with legal obligations. Suspension may occur in situations including:

• Non-payment of invoices
• Fraudulent activities
• Security breaches
• Violation of these Terms
• Abuse of the Platform
• Regulatory requirements
• Third-party platform suspension
• Excessive or abnormal usage affecting platform stability

Where reasonably practicable, DOOTIQ will provide prior notice before suspension. Immediate suspension may occur where necessary to prevent security risks, unlawful activities, or significant harm.

Either party may terminate the applicable agreement in accordance with its contractual terms. DOOTIQ may terminate Services immediately where:

• Material breach of these Terms.
• Fraudulent conduct.
• Repeated policy violations.
• Illegal activities.
• Unauthorized use of the Platform.
• Failure to cure material breaches within the agreed cure period, where applicable.

Upon termination:

• Customer access may be disabled.
• Outstanding invoices become immediately payable.
• Customer obligations relating to confidentiality, intellectual property, liability, and payment survive termination where applicable.
• Data retention and deletion shall be handled in accordance with these Terms and applicable law.

Subscription Services may automatically renew or require manual renewal depending upon the applicable commercial agreement. Prior to renewal:

• Pricing may be revised.
• Service plans may be updated.
• New features may be introduced.
• Legacy features may be retired or replaced.

Customers shall be notified of material commercial changes in accordance with the applicable agreement or applicable law. No modification to the Services shall invalidate existing contractual obligations unless mutually agreed in writing.

Customers may request closure of their account upon expiration or termination of Services, subject to:

• Settlement of outstanding financial obligations.
• Completion of ongoing implementation activities.
• Compliance with applicable legal obligations.

Where technically feasible and contractually agreed, DOOTIQ may assist Customers with the export or transition of Customer Data. Following completion of the applicable retention period, Customer Data may be permanently deleted from production environments, subject to legal, regulatory, backup, and disaster recovery requirements. Customers are encouraged to retrieve all required data before requesting account closure.

DOOTIQ represents that it has the legal authority to provide the Services described under the applicable commercial agreement and will perform such Services using commercially reasonable care, skill, and diligence consistent with generally accepted industry standards.

The Customer represents and warrants that:

• It has full legal authority to enter into this Agreement.
• All information provided to DOOTIQ is accurate, complete, and up to date.
• It possesses all rights, licenses, and permissions necessary to use the Platform and submit Customer Content.
• It will use the Services only for lawful and authorized purposes.
• It will comply with all applicable laws, regulations, industry standards, and third-party platform policies.

Except as expressly stated in these Terms or a separate written agreement, no additional warranties, guarantees, or representations are provided.

Unless expressly agreed in writing, the DOOTIQ Platform and all associated Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, DOOTIQ disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Uninterrupted operation
• Error-free functionality
• Accuracy of AI-generated outputs
• Compatibility with every third-party system

DOOTIQ does not warrant that:

• The Platform will always operate without interruption.
• Third-party services will remain continuously available.
• AI-generated responses will always be complete, accurate, or suitable for every business scenario.
• Platform updates will be compatible with every Customer environment without configuration changes.

Customers remain responsible for independently validating critical business decisions, regulatory obligations, and operational workflows.

Certain DOOTIQ Services utilize Artificial Intelligence, Machine Learning, Natural Language Processing (NLP), and Agentic AI technologies. Customers acknowledge that:

• AI-generated responses are probabilistic in nature.
• AI recommendations should not be treated as legal, financial, medical, tax, compliance, or professional advice.
• Human review may be appropriate for decisions involving regulatory compliance, financial transactions, contractual obligations, or high-risk business activities.
• AI performance depends upon the quality of Customer-provided data, workflows, prompts, integrations, and configurations.

DOOTIQ shall not be liable for decisions made solely on AI-generated outputs without appropriate human oversight where reasonably required.

To the maximum extent permitted by applicable law, DOOTIQ's total cumulative liability arising out of or relating to these Terms or the Services shall not exceed the total fees actually paid by the Customer to DOOTIQ for the affected Service during the twelve (12) months immediately preceding the event giving rise to the claim, unless a different limitation is expressly agreed in writing.

In no event shall DOOTIQ be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages, including but not limited to:

• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Loss of goodwill
• Business interruption
• Loss of anticipated savings
• Data corruption or loss
• Reputational harm

This limitation applies regardless of the legal theory under which the claim arises, except where liability cannot be excluded or limited under applicable law.

The Customer agrees to defend, indemnify, and hold harmless DOOTIQ, its affiliates, directors, officers, employees, contractors, licensors, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:

• The Customer's misuse of the Platform.
• Violation of these Terms.
• Breach of applicable laws or regulations.
• Customer Content.
• Infringement of third-party intellectual property rights.
• Unauthorized messaging or communications.
• Failure to obtain required customer consents.
• Fraudulent or unlawful activities conducted through the Platform.

DOOTIQ shall promptly notify the Customer of any indemnifiable claim and reasonably cooperate in its defence, at the Customer's expense.

Neither party shall be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control. Force Majeure events include, but are not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fires
• Epidemics or pandemics
• War
• Terrorism
• Civil unrest
• Government actions
• Regulatory restrictions
• Internet outages
• Telecommunications failures
• Cloud infrastructure failures
• Power outages
• Cyberattacks affecting critical infrastructure
• Labor disputes beyond the affected party's reasonable control

The affected party shall use commercially reasonable efforts to mitigate the impact and resume performance as soon as reasonably practicable.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction specified in the applicable commercial agreement or, where no such agreement exists, the laws of India, without regard to its conflict of law principles.

Subject to the dispute resolution provisions below, the courts having jurisdiction over the agreed venue shall have exclusive jurisdiction over disputes arising from these Terms, except where mandatory law provides otherwise.

The parties shall first attempt to resolve any dispute arising under these Terms through good-faith negotiations. If a dispute cannot be resolved through negotiation within a reasonable period, the parties may pursue mediation or arbitration where agreed in writing.

Where arbitration is agreed:

• Arbitration shall be conducted in accordance with the applicable arbitration rules specified in the governing agreement.
• The language of arbitration shall be English unless otherwise agreed.
• The arbitral award shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary.

All legal notices, contractual communications, and official correspondence under these Terms shall be made in writing. Notices may be delivered by:

• Registered post
• Courier
• Official email address designated by the parties
• Any other mutually agreed written communication method

A notice shall be deemed received:

• On delivery, if delivered personally.
• On the recorded delivery date for courier or registered post.
• On successful transmission, if sent by email without delivery failure notification, unless otherwise required by law.

Customers are responsible for keeping their contact information current.

DOOTIQ reserves the right to amend, modify, or update these Terms from time to time to reflect changes in:

• Applicable laws
• Regulatory requirements
• Platform functionality
• Security practices
• Commercial offerings
• Third-party platform requirements

Material changes will become effective upon publication or as otherwise communicated, subject to applicable law. Continued use of the Services after the effective date of updated Terms constitutes acceptance of those changes.

The Customer may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without DOOTIQ's prior written consent.

DOOTIQ may assign or transfer its rights and obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other business reorganization, provided such assignment does not materially reduce the Customer's contractual rights.

If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Failure or delay by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights. Any waiver shall be effective only if made expressly in writing by the party granting the waiver.

The provisions relating to confidentiality, intellectual property, payment obligations, limitation of liability, indemnification, dispute resolution, governing law, data retention, audit rights, and any other provisions intended by their nature to survive termination shall continue in full force after the termination or expiration of these Terms.

These General Terms & Conditions, together with any applicable Proposal, Quotation, Purchase Order, Statement of Work (SOW), Service Level Agreement (SLA), Privacy Policy, Acceptable Use Policy, Data Processing Addendum (if applicable), and other incorporated documents, constitute the entire agreement between DOOTIQ and the Customer regarding the Services. They supersede all prior discussions, representations, negotiations, understandings, or agreements relating to the same subject matter, whether oral or written.

In the event of a conflict between these General Terms & Conditions and a separately executed written agreement, the provisions of the separately executed agreement shall prevail solely to the extent of that conflict.

By accessing, subscribing to, purchasing, or using any DOOTIQ Service, the Customer confirms that they have read, understood, and agreed to be bound by these General Terms & Conditions.

© 2026 DOOTIQ. All Rights Reserved. DOOTIQ, its logo, trademarks, software, platform architecture, artificial intelligence technologies, APIs, documentation, workflows, designs, user interfaces, business methodologies, and all associated intellectual property are owned by DOOTIQ and are protected under applicable copyright, trademark, intellectual property, and other proprietary rights laws.

No part of these General Terms & Conditions or any DOOTIQ documentation may be reproduced, copied, modified, translated, distributed, transmitted, published, stored, displayed, or used for commercial purposes, in whole or in part, without the prior written permission of DOOTIQ, except as expressly permitted under applicable law.

Unauthorized use of DOOTIQ's intellectual property, proprietary information, documentation, software, branding, or platform components may result in civil, criminal, or other legal remedies available under applicable laws.

DOOTIQ expressly reserves all rights, title, and interest in and to its Platform, Services, software, technologies, trademarks, patents, copyrights, trade secrets, confidential information, business methodologies, and all other intellectual property not expressly granted to the Customer under these Terms.

Nothing contained in these General Terms & Conditions shall be interpreted as granting the Customer any ownership, license, or proprietary interest in any DOOTIQ intellectual property except for the limited rights expressly granted for the use of subscribed Services.