Terms & Onboarding Conditions

1. Eligibility Requirements

To activate Google RCS Business Messaging through DOOTIQ, organizations must satisfy the following prerequisites:

2. Required Documents

The following documents are required before onboarding can begin.

3. RCS Agent Registration

DOOTIQ will assist customers in registering their official RCS Business Agent. The registration process includes:

• Brand Profile Creation
• Agent Configuration
• Logo & Banner Upload
• Contact Information Setup
• Business Verification
• Rich Card Configuration
• Suggested Replies & Suggested Actions
• Agent Approval Submission

Activation is subject to Google's review and approval process.

4. Approval Process

Every RCS Business Agent undergoes a review before activation. Approval timelines may vary depending on:

• Completeness of submitted information
• Business verification
• Industry compliance
• Content review
• Google's approval process

DOOTIQ does not control Google's approval timelines or approval decisions.

5. Messaging Policy

Customers agree to send only legitimate, relevant, and permission-based communications. Approved message categories include:

• Customer Notifications
• Transaction Alerts
• OTP Authentication
• Appointment Reminders
• Order Updates
• Customer Support
• Service Notifications
• Promotional Campaigns (where permitted)

6. Restricted Content

The following categories are prohibited unless explicitly permitted under applicable laws and platform policies:

• Fraudulent content
• Misleading advertisements
• Gambling
• Adult content
• Illegal products or services
• Hate speech
• Malware or phishing links
• Copyright violations
• Spam messaging
• Unauthorized financial solicitations

DOOTIQ reserves the right to suspend services for policy violations.

7. Customer Responsibilities

Customers are responsible for:

• Obtaining customer consent where required
• Maintaining accurate customer databases
• Ensuring message content complies with applicable laws
• Protecting customer information
• Managing campaign approvals internally
• Responding to customer enquiries

8. DOOTIQ Responsibilities

DOOTIQ will provide:

• RCS Business Agent Setup
• Platform Configuration
• Technical Integration Support
• API Documentation
• Testing Assistance
• Production Deployment
• Analytics Dashboard
• Ongoing Technical Support
• Platform Monitoring

9. Platform Features

Customers receive access to enterprise-grade RCS capabilities, including:

• Rich Cards
• Carousels
• Suggested Replies
• Suggested Actions
• Branded Sender Profile
• Images & Videos
• PDF & Document Sharing
• Location Sharing
• Click-to-Call
• Click-to-Navigate
• Interactive Menus
• Customer Analytics
• Campaign Management
• Real-Time Delivery Reports

10. Integration Requirements

DOOTIQ supports integration with enterprise systems including:

• CRM Platforms
• ERP Systems
• Marketing Automation Tools
• Contact Center Solutions
• Payment Gateways
• Ticketing Systems
• Business Applications
• REST APIs
• Webhooks

Integration requirements will be assessed during project discovery.

11. Data Privacy & Security

DOOTIQ follows enterprise-grade security practices designed to protect customer communications and business data. Our platform supports:

• Secure API Communication
• Role-Based Access Control (RBAC)
• Audit Logs
• Data Encryption in Transit
• Authentication & Authorization
• Secure Cloud Infrastructure
• Activity Monitoring

Customers remain responsible for compliance with applicable privacy regulations and internal data governance policies.

12. Testing & User Acceptance

Before production deployment:

• Agent Testing
• Message Testing
• Rich Card Validation
• Integration Testing
• User Acceptance Testing (UAT)
• Customer Approval

Production activation begins only after successful completion of testing and formal customer sign-off.

13. Support & Service Management

DOOTIQ provides technical support for:

• Platform Configuration
• API Assistance
• Campaign Issues
• Integration Support
• Bug Resolution
• Performance Monitoring

Support coverage and response times will be governed by the agreed Service Level Agreement (SLA).

14. Commercial Terms

Commercial terms may vary depending on:

• Number of RCS Messages
• Monthly Message Volume
• API Integrations
• Implementation Scope
• Custom Development
• Support Level
• Enterprise Requirements

Detailed commercial proposals will be shared separately.

15. Customer Acceptance

By proceeding with the onboarding process, the customer acknowledges and agrees that:

• All information submitted is accurate and complete.
• Required approvals from Google and other ecosystem partners are mandatory before service activation.
• DOOTIQ will facilitate onboarding but cannot guarantee approval timelines controlled by third parties.
• The customer will comply with applicable messaging policies, privacy regulations, and platform terms.
• Any misuse of the platform or violation of applicable policies may result in suspension or termination of services.