DOOTIQ Privacy Policy

Welcome to DOOTIQ ("DOOTIQ", "Company", "we", "our", or "us"). At DOOTIQ, we recognize that privacy, transparency, and responsible data handling are fundamental to building long-term relationships with our customers, partners, and users. As an AI-powered Communication Platform as a Service (CPaaS), we provide intelligent communication solutions that enable organizations to engage customers across multiple digital channels while maintaining appropriate safeguards for personal and business information.

This Privacy Policy explains how DOOTIQ collects, uses, processes, stores, protects, and shares information when you access or use our websites, applications, customer portals, APIs, messaging services, artificial intelligence solutions, and other products or services (collectively referred to as the "Platform").

Our objective is to provide clear information regarding our privacy practices and to help Customers understand:

• What information we collect.
• Why we collect it.
• How we use and protect it.
• When information may be shared.
• Your rights regarding your information.
• How you can contact us with privacy-related questions.

This Privacy Policy forms part of the legal framework governing your use of the DOOTIQ Platform and should be read together with our General Terms & Conditions, Cookie Policy, and other applicable policies.

By submitting your details through our forms, you consent to us collecting and using your personal information as outlined in this policy. You also authorize us to contact you via SMS, RCS, email, or phone for informational or promotional purposes.

This Privacy Policy applies to all individuals and organizations that access or use DOOTIQ products and services, including but not limited to:

• Visitors to our website.
• Prospective customers.
• Business customers.
• Enterprise customers.
• Government organizations.
• Partners and resellers.
• Developers using our APIs.
• Platform administrators.
• End users interacting with solutions built on the DOOTIQ Platform, where applicable.
• Individuals communicating with us through our support, sales, or marketing channels.

This Policy applies across all DOOTIQ products and services, including but not limited to:

• WhatsApp Business Platform
• Google RCS Business Messaging
• SMS & DLT Messaging
• AI Chatbots
• AI Voice Bots
• Agentic AI
• Workflow Automation
• Campaign Management
• Instagram Automation
• Telegram Automation
• Email Messaging
• Customer Portals
• APIs & Webhooks
• CRM & ERP Integrations
• Analytics & Reporting
• Managed Services
• Professional Services
• Future products or services introduced by DOOTIQ

This Privacy Policy does not apply to third-party websites, applications, or services that are not owned or operated by DOOTIQ, even if they are accessible through our Platform.

For the purpose of this Privacy Policy:

3.1 Personal Information

"Personal Information" means any information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual, directly or indirectly. Examples may include:

• Name
• Email Address
• Mobile Number
• Business Contact Information
• IP Address
• Device Identifiers
• User Credentials
• Communication Records
• Location Information (where applicable)
• Customer Account Information

3.2 Customer Data

"Customer Data" refers to information, messages, documents, communications, files, media, workflow configurations, analytics, and business information uploaded to or processed through the DOOTIQ Platform by or on behalf of a Customer. Customer Data remains the property of the Customer, subject to applicable agreements.

3.3 Processing

"Processing" means any operation performed on information, including:

• Collection
• Recording
• Organization
• Storage
• Retrieval
• Use
• Analysis
• Transmission
• Sharing
• Modification
• Deletion
• Disposal

3.4 Platform

"Platform" refers to the DOOTIQ software, cloud services, applications, APIs, dashboards, messaging services, artificial intelligence technologies, automation tools, integrations, websites, customer portals, and all related digital services.

3.5 Third-Party Services

Third-Party Services include external technology providers, communication platforms, cloud providers, payment processors, identity verification providers, analytics services, CRM systems, ERP systems, and other integrated solutions that support the operation of the DOOTIQ Platform.

DOOTIQ collects information necessary to provide, maintain, secure, and improve its Services. The information collected depends on how Customers interact with the Platform, the Services subscribed to, and the features being used.

Information may be collected:

• Directly from Customers.
• Automatically through the Platform.
• From authorized third-party integrations.
• From publicly available business sources where appropriate.
• During implementation, onboarding, or support activities.

When you register, communicate with us, subscribe to our Services, or otherwise interact with DOOTIQ, you may voluntarily provide information including:

Business Information

• Company Name
• Business Registration Details
• Industry
• Business Address
• Website
• Tax Information (where applicable)

Contact Information

• Full Name
• Designation
• Business Email Address
• Mobile Number
• Office Telephone Number

Account Information

• Username
• Login Credentials
• Authentication Information
• Account Preferences
• User Roles & Permissions

Commercial Information

• Subscription Details
• Purchase Orders
• Billing Information
• Payment References
• Service Requests
• Support Tickets

Communication Information

Information shared when communicating with DOOTIQ through:

• Email
• Contact Forms
• Live Chat
• Support Requests
• Sales Enquiries
• Event Registrations
• Product Demonstrations
• Customer Meetings

When you access the Platform, certain technical information may be collected automatically to help operate, secure, and improve the Services. Depending on your interaction with DOOTIQ, this may include:

Device Information

• Device Type
• Operating System
• Browser Type
• Browser Version
• Screen Resolution
• Language Settings

Network Information

• IP Address
• Internet Service Provider
• Approximate Geographic Region
• Time Zone
• Network Diagnostics

Platform Usage Information

• Pages Visited
• Features Accessed
• Login Activity
• Session Duration
• Click Activity
• Error Logs
• System Performance Metrics
• API Usage Statistics

Security Information

To help protect the Platform and our Customers, DOOTIQ may collect information related to:

• Login Attempts
• Authentication Events
• Security Logs
• Device Recognition
• Fraud Detection Indicators
• Risk Signals

Such information is used to detect unauthorized access, investigate suspicious activities, maintain platform integrity, and support incident response.

In certain circumstances, DOOTIQ may receive information from authorized third-party sources to facilitate the delivery of Services or improve customer experience. These sources may include:

• CRM Platforms
• ERP Systems
• Identity Verification Providers
• Payment Service Providers
• Communication Platforms
• Cloud Infrastructure Providers
• Marketing Platforms
• Business Partners
• Authorized Integrations

DOOTIQ processes such information only for legitimate business purposes and in accordance with applicable agreements and legal obligations. Where Customer Data is received through third-party integrations, the Customer is responsible for ensuring that they have the necessary rights and permissions to share such information with DOOTIQ.

DOOTIQ collects and processes information to deliver secure, reliable, and intelligent communication services while improving customer experience and supporting business operations. The information we collect may be used for one or more of the following purposes:

Platform Operations

• Create and manage customer accounts.
• Authenticate users and maintain secure access.
• Deliver subscribed products and services.
• Manage platform configurations.
• Enable enterprise integrations.
• Maintain customer profiles and account settings.

Service Delivery

Information may be processed to:

• Deliver messaging services.
• Process communication requests.
• Route messages across supported channels.
• Execute workflow automation.
• Manage chatbot and voice bot interactions.
• Facilitate API requests.
• Deliver campaign management services.
• Process notifications and alerts.

Customer Relationship Management

DOOTIQ may use information to:

• Respond to enquiries.
• Provide customer support.
• Schedule product demonstrations.
• Manage implementation projects.
• Deliver onboarding services.
• Provide technical assistance.
• Improve customer success initiatives.

Platform Improvement

Information may be analyzed to:

• Improve platform performance.
• Enhance user experience.
• Identify product improvements.
• Optimize AI models.
• Improve automation workflows.
• Monitor system reliability.
• Enhance security controls.

Business Administration

Information may also be used for:

• Billing and invoicing.
• Subscription management.
• Financial reporting.
• Contract administration.
• Compliance obligations.
• Internal auditing.
• Business planning.

DOOTIQ processes only the information reasonably necessary to provide the requested Services and support legitimate business operations.

Where required by applicable law, DOOTIQ processes information based on one or more lawful grounds, depending on the nature of the Services provided. These legal bases may include:

Performance of a Contract

Processing necessary to:

• Deliver subscribed Services.
• Create customer accounts.
• Execute implementation projects.
• Provide technical support.
• Process transactions.
• Fulfil contractual obligations.

Customer Consent

Where consent is required, DOOTIQ may process information based on your consent for activities such as:

• Marketing communications.
• Product updates.
• Event invitations.
• Promotional campaigns.
• Optional analytics technologies.
• Non-essential cookies.

Where consent has been provided, it may be withdrawn at any time, subject to applicable legal requirements.

Legitimate Business Interests

DOOTIQ may process information where reasonably necessary for legitimate business purposes, including:

• Service improvement.
• Platform security.
• Fraud prevention.
• Customer support.
• Product development.
• Business analytics.
• Risk management.
• Internal administration.

Such processing is carried out while taking appropriate measures to protect the rights and interests of individuals.

Legal & Regulatory Compliance

DOOTIQ may process information where necessary to:

• Comply with applicable laws.
• Meet regulatory obligations.
• Respond to lawful requests from competent authorities.
• Protect legal rights.
• Resolve disputes.
• Prevent fraud or unlawful activities.

DOOTIQ incorporates Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), and workflow automation technologies to enhance the functionality of its Platform and Services. Depending on the Services subscribed to, AI technologies may assist with:

• Chatbot conversations.
• Voice Bot interactions.
• Customer support automation.
• Lead qualification.
• Intelligent routing.
• Workflow automation.
• Document classification.
• Knowledge retrieval.
• Conversation summarization.
• Business insights.
• Predictive recommendations.

AI-generated responses are designed to assist Customers and improve operational efficiency. Customers acknowledge that AI-generated outputs are based on available information, configured workflows, connected systems, and underlying models, and may require human review depending on the business context.

DOOTIQ does not intentionally use Customer Data to train publicly available artificial intelligence models without appropriate authorization or another lawful basis.

DOOTIQ may communicate with Customers regarding the Services they use or enquiries they submit. Communications may include:

Service Communications

• Account Notifications
• Security Alerts
• Billing Information
• Subscription Updates
• Maintenance Notices
• Incident Notifications
• Technical Announcements

These communications are considered necessary for the operation of the Services and generally cannot be opted out of while maintaining an active account.

Marketing Communications

With appropriate consent where required, DOOTIQ may send:

• Product Announcements
• Feature Updates
• Industry Insights
• Event Invitations
• Webinar Information
• Promotional Offers
• Case Studies
• Newsletters

Customers may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting DOOTIQ. Opting out of marketing communications does not affect essential service-related communications.

DOOTIQ uses cookies and similar technologies to support the functionality, security, and performance of its Platform. Cookies may be used to:

• Authenticate users.
• Maintain login sessions.
• Remember preferences.
• Improve website performance.
• Analyze visitor interactions.
• Enhance customer experience.
• Support marketing analytics.
• Protect against fraudulent activities.

Detailed information regarding our use of cookies, browser controls, consent preferences, and cookie management is available in the DOOTIQ Cookie Policy.

DOOTIQ relies on the accuracy of information provided by Customers to deliver its Services effectively. Customers are responsible for:

• Providing accurate and complete information.
• Updating account details when changes occur.
• Maintaining current contact information.
• Ensuring Customer Data uploaded to the Platform is lawful and accurate.
• Obtaining all required permissions and consents before submitting personal information to DOOTIQ.
• Promptly notifying DOOTIQ of material changes affecting their account or use of the Services.

Customers remain responsible for the quality, integrity, legality, and accuracy of Customer Data processed through the Platform. Where inaccurate or outdated information is identified, DOOTIQ may request updated information or, where appropriate, suspend certain Services until the necessary corrections are made.

DOOTIQ is committed to collecting and processing only the information that is reasonably necessary for the purposes described in this Privacy Policy. We strive to:

• Limit the amount of information collected.
• Avoid unnecessary processing of personal information.
• Restrict access to authorized personnel.
• Apply appropriate retention periods.
• Review data collection practices periodically.
• Remove or anonymize information where it is no longer required, subject to applicable legal and contractual obligations.

This approach helps support responsible data handling while maintaining the functionality, security, and performance of the Platform.

DOOTIQ values the confidentiality of Customer Information and does not sell, rent, or trade Personal Information to third parties for their independent marketing purposes. Information may be shared only where necessary to provide the Services, comply with legal obligations, protect legitimate business interests, or with the Customer's authorization.

Depending on the Services used, DOOTIQ may share information under the following circumstances:

Service Delivery

Information may be shared with trusted service providers and technology partners that assist in delivering the subscribed Services. Examples include:

• Message routing
• Cloud hosting
• Customer authentication
• Payment processing
• Identity verification
• Platform monitoring
• Technical support
• Security services

Such service providers are contractually required to process information only for authorized business purposes and in accordance with applicable agreements.

Customer Instructions

DOOTIQ may process or share information based on explicit instructions provided by the Customer. Examples include:

• CRM integrations
• ERP integrations
• API integrations
• Webhook delivery
• Customer workflow automation
• Business reporting
• Third-party application connectivity

The Customer remains responsible for ensuring that they have appropriate rights and permissions before instructing DOOTIQ to share information with third-party systems.

Legal Compliance

DOOTIQ may disclose information where disclosure is reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful requests from government authorities.
• Cooperate with regulatory investigations.
• Protect legal rights.
• Enforce contractual obligations.
• Prevent fraud or unlawful activities.
• Protect the safety, security, or integrity of the Platform.

Where legally permitted, DOOTIQ may notify the Customer before responding to such requests.

To operate and improve the Platform, DOOTIQ may engage carefully selected third-party providers that support specific business functions. These providers may include organizations offering:

• Cloud Infrastructure
• Content Delivery Networks (CDNs)
• Telecommunications Services
• Messaging Platforms
• Artificial Intelligence Technologies
• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Payment Processing
• Identity Verification
• Security Monitoring
• Analytics
• Customer Support
• Email Delivery
• Backup & Disaster Recovery

DOOTIQ requires such providers to implement appropriate security measures and process information only for authorized purposes consistent with contractual obligations. The use of third-party services remains subject to the respective provider's terms and privacy practices.

DOOTIQ may process or store information using cloud infrastructure, communication networks, or service providers located in different jurisdictions. Where information is transferred across national borders, DOOTIQ will implement commercially reasonable measures designed to protect the information during such transfers. These measures may include:

• Contractual safeguards
• Secure communication channels
• Encryption during transmission
• Access controls
• Organizational security procedures
• Risk-based assessments where appropriate

Customers acknowledge that the location where information is processed may vary depending on the Services subscribed to, the selected deployment model, or the infrastructure used by authorized third-party providers.

Protecting Customer Information is a fundamental component of the DOOTIQ Platform. DOOTIQ maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, destruction, or misuse.

Security measures may include:

Identity & Access Management

• Role-Based Access Control (RBAC)
• User Authentication
• Multi-Factor Authentication (where available)
• Access Logging
• Permission Management

Network & Infrastructure Security

• Secure Cloud Infrastructure
• Firewalls
• Network Monitoring
• Intrusion Detection
• Traffic Protection
• Infrastructure Hardening

Data Protection

• Encryption during transmission where supported
• Secure APIs
• Audit Logs
• Backup Procedures
• Disaster Recovery Processes
• Secure Development Practices

Operational Security

• Security Monitoring
• Incident Response Procedures
• Vulnerability Management
• Risk Assessments
• Security Reviews

While DOOTIQ implements commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers are also responsible for protecting their own systems, credentials, and connected environments.

DOOTIQ retains information only for as long as reasonably necessary to:

• Deliver subscribed Services.
• Maintain Customer accounts.
• Comply with contractual obligations.
• Meet legal or regulatory requirements.
• Resolve disputes.
• Enforce agreements.
• Protect legitimate business interests.
• Maintain backup and disaster recovery processes.

Retention periods may vary depending on:

• Service type
• Applicable laws
• Customer agreements
• Regulatory obligations
• Security requirements
• Operational needs

Upon expiration of the applicable retention period, information may be securely deleted, anonymized, or archived where permitted or required by applicable law.

The DOOTIQ Platform is designed for use by businesses, enterprises, government organizations, educational institutions, and other professional users. Our Services are not intended for individuals below the age of majority or for children unless specifically authorized by applicable laws and appropriate parental or legal guardian consent has been obtained where required.

DOOTIQ does not knowingly collect Personal Information directly from children through its Platform. If DOOTIQ becomes aware that Personal Information has been collected from a child in a manner inconsistent with applicable law, we will take commercially reasonable steps to investigate the matter and, where appropriate, delete such information.

Parents, legal guardians, or authorized representatives who believe that a child has provided information through the Platform are encouraged to contact DOOTIQ using the contact details provided in this Privacy Policy.

In the event of a merger, acquisition, investment, corporate restructuring, asset sale, financing transaction, or other business reorganization involving DOOTIQ, Customer Information may be transferred as part of the transaction, subject to applicable legal obligations.

Where such a transfer occurs:

• Customer Information will continue to be protected under applicable confidentiality obligations.
• The acquiring or successor entity will be required to honor applicable contractual commitments relating to the protection of Customer Information, unless otherwise permitted by law.
• Customers will be notified of material changes affecting the processing of their information where required by applicable law.

DOOTIQ will take commercially reasonable steps to ensure that any transfer of Customer Information in connection with a corporate transaction is conducted in a secure and lawful manner.

DOOTIQ respects the privacy rights of its Customers and individuals whose Personal Information may be processed through the Platform. Subject to applicable laws, contractual obligations, and regulatory requirements, you may have certain rights regarding your Personal Information.

Depending on your jurisdiction and the nature of your relationship with DOOTIQ, these rights may include:

• The right to access your Personal Information.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of Personal Information where applicable.
• The right to restrict or object to certain processing activities.
• The right to request a copy of certain information in a commonly used format, where technically feasible.
• The right to withdraw consent for processing based on consent.
• The right to manage marketing communication preferences.
• The right to lodge a complaint with a competent supervisory authority where applicable.

The availability and scope of these rights may vary depending on applicable laws and the specific circumstances of the processing activity.

You may request confirmation as to whether DOOTIQ processes your Personal Information and, where applicable, request access to such information. Subject to applicable legal requirements, DOOTIQ may provide information regarding:

• Categories of Personal Information processed.
• Purpose of processing.
• Categories of recipients with whom information may be shared.
• Retention practices.
• Information relating to your account.
• Applicable privacy rights.

To protect the privacy and security of individuals, DOOTIQ may require reasonable identity verification before responding to access requests. Access requests may be declined or limited where disclosure would:

• Violate applicable laws.
• Affect the rights of other individuals.
• Reveal confidential business information.
• Compromise security measures.
• Conflict with contractual obligations.

DOOTIQ encourages Customers to maintain accurate, complete, and up-to-date information. Where permitted by applicable law, Customers may request correction of Personal Information that is inaccurate, incomplete, or outdated. Customers are responsible for promptly updating:

• Contact Information
• Business Information
• Billing Details
• Authorized Users
• Account Preferences
• Technical Contacts
• Administrative Contacts

Certain account information may be updated directly through the Platform where functionality is available.

Where required by applicable law and technically feasible, DOOTIQ may provide Customers with a copy of certain Personal Information in a structured, commonly used, and machine-readable format. Data portability requests are generally limited to information:

• Provided directly by the Customer.
• Processed through automated means.
• Eligible under applicable legal requirements.

DOOTIQ reserves the right to exclude information that:

• Contains confidential information relating to other parties.
• Is protected by intellectual property rights.
• Cannot reasonably be separated from other Customer Data.
• Is exempt from disclosure under applicable laws.

Customers may request deletion of Personal Information where such deletion is permitted under applicable laws and contractual obligations. Upon receiving a valid request, DOOTIQ may:

• Delete eligible Personal Information.
• Anonymize information where appropriate.
• Restrict further processing.
• Confirm completion of the request where feasible.

However, certain information may continue to be retained where necessary to:

• Comply with legal obligations.
• Meet regulatory requirements.
• Resolve disputes.
• Enforce contractual rights.
• Maintain financial records.
• Protect platform security.
• Prevent fraud.
• Support backup and disaster recovery processes.

Deletion requests relating to Customer Data controlled by an enterprise customer may need to be submitted through the applicable account administrator or data controller.

Where DOOTIQ processes Personal Information based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect the availability or functionality of certain optional features or services that rely on such consent. Consent may generally be withdrawn by:

• Updating your account preferences.
• Modifying cookie settings.
• Using available unsubscribe mechanisms.
• Contacting DOOTIQ using the contact details provided in this Privacy Policy.

Certain processing activities required for contractual performance, legal compliance, or platform security may continue even after consent has been withdrawn where permitted by applicable law.

DOOTIQ may communicate with Customers regarding products, services, updates, educational content, webinars, industry insights, and promotional offers where appropriate. Customers may choose to opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link included in marketing emails.
• Updating communication preferences within the Platform, where available.
• Contacting DOOTIQ directly.

Please note that opting out of marketing communications does not affect essential operational communications relating to:

• Account management.
• Security notifications.
• Billing and payment information.
• Service updates.
• Technical support.
• Maintenance notices.
• Contractual communications.

These service-related communications are necessary for the operation and administration of the Services.

Requests relating to privacy rights should be submitted through the appropriate communication channels provided by DOOTIQ. To help protect the privacy and security of all individuals, DOOTIQ may require:

• Identity verification.
• Proof of account ownership.
• Authorization documentation where requests are submitted by representatives.
• Additional information reasonably necessary to process the request.

DOOTIQ will evaluate each request in accordance with applicable laws, contractual obligations, technical feasibility, and operational requirements. Where a request cannot be fulfilled, DOOTIQ will provide an explanation to the extent permitted by law.

DOOTIQ is committed to handling privacy-related requests and complaints in a timely and transparent manner. Upon receipt of a valid request, DOOTIQ will make commercially reasonable efforts to:

• Acknowledge receipt of the request.
• Verify the identity of the requester where necessary.
• Review the request.
• Respond within a reasonable timeframe consistent with applicable legal requirements.

If additional time is required due to the complexity of the request or the volume of requests received, DOOTIQ may extend the response period where permitted by applicable law and will notify the requester accordingly.

If you believe that your privacy-related concern has not been addressed satisfactorily, you may contact DOOTIQ's Privacy or Legal Team for further review. Where applicable under local law, you may also have the right to lodge a complaint with the relevant supervisory or regulatory authority.

For many enterprise services, DOOTIQ processes Customer Data on behalf of its business customers in accordance with applicable agreements. Where an enterprise customer determines the purposes and means of processing Personal Information, that customer is responsible for:

• Providing appropriate privacy notices.
• Obtaining required consents where applicable.
• Responding to data subject requests.
• Ensuring compliance with applicable privacy laws.

In such cases, individuals seeking to exercise privacy rights relating to Customer Data should generally contact the relevant organization that collected their information. DOOTIQ will reasonably assist enterprise customers in responding to such requests where required under applicable agreements or law.

DOOTIQ continually evaluates its privacy practices to ensure they remain aligned with evolving technologies, business operations, legal requirements, and industry standards. Accordingly, DOOTIQ reserves the right to amend, update, or modify this Privacy Policy at any time. Updates may be made to reflect changes including, but not limited to:

• New products or services.
• Platform enhancements.
• Artificial Intelligence capabilities.
• Security improvements.
• Business operations.
• Regulatory requirements.
• Changes in applicable laws.
• Third-party service providers.
• Industry best practices.
• Customer feedback and operational improvements.

The latest version of this Privacy Policy will always be published on the DOOTIQ website or made available through the Platform. Where required by applicable law, DOOTIQ will provide appropriate notice before material changes become effective. In certain circumstances, renewed consent may be requested where legally required.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Policy.

Except for the limited rights expressly granted under applicable agreements, DOOTIQ reserves all rights relating to its:

• Software
• Platform
• Artificial Intelligence Technologies
• Agentic AI
• APIs
• SDKs
• Workflow Engines
• Automation Technologies
• Documentation
• Designs
• Platform Architecture
• Dashboards
• User Interfaces
• Business Methodologies
• Trademarks
• Logos
• Trade Secrets
• Copyrights
• Patents
• Other Intellectual Property

Nothing contained in this Privacy Policy shall be interpreted as granting any ownership rights, licenses, or proprietary interests in DOOTIQ's intellectual property except where expressly agreed in writing.

DOOTIQ further reserves the right to improve, modify, replace, discontinue, or introduce new Platform features, privacy controls, technologies, or services at its discretion, subject to applicable contractual and legal obligations.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by mandatory provisions of applicable data protection or privacy legislation.

Any disputes relating to this Privacy Policy shall be resolved in accordance with the dispute resolution provisions contained within the DOOTIQ General Terms & Conditions or any separately executed agreement between DOOTIQ and the Customer.

Nothing in this Privacy Policy limits any statutory rights available to individuals under applicable law.

If any provision of this Privacy Policy is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be interpreted and enforced to the maximum extent permitted by applicable law. The invalidity or unenforceability of one provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

This Privacy Policy constitutes the complete statement of DOOTIQ's privacy practices regarding the collection, use, disclosure, storage, and protection of Personal Information. This Privacy Policy should be read together with, where applicable:

• DOOTIQ General Terms & Conditions
• Cookie Policy
• Acceptable Use Policy
• Service Level Agreement (SLA)
• Data Processing Addendum (DPA)
• Security & Compliance Policy
• Product-Specific Terms & Conditions
• Professional Services Agreement
• Other policies published by DOOTIQ from time to time

In the event of any inconsistency between this Privacy Policy and a separately executed written agreement, the written agreement shall prevail solely to the extent of that inconsistency.

© 2026 DOOTIQ. All Rights Reserved. DOOTIQ, its trademarks, logos, software, platform architecture, artificial intelligence technologies, APIs, documentation, workflows, user interfaces, designs, business methodologies, and all associated intellectual property are the exclusive property of DOOTIQ and are protected under applicable copyright, trademark, patent, and other intellectual property laws.

No part of this Privacy Policy may be copied, reproduced, modified, translated, distributed, published, transmitted, stored, displayed, or used for commercial purposes without the prior written permission of DOOTIQ, except where permitted under applicable law.

Unauthorized use of DOOTIQ's intellectual property or proprietary documentation may result in civil, criminal, or other legal remedies available under applicable law.