DOOTIQ Cookie Policy

Welcome to DOOTIQ ("DOOTIQ", "we", "our", or "us"). This Cookie Policy explains how DOOTIQ uses cookies and similar technologies when you visit our website, customer portal, applications, dashboards, APIs, and other digital services (collectively referred to as the "Platform").

This Policy describes:

• What cookies are.
• Why we use cookies.
• The types of cookies we use.
• How cookies improve your experience.
• Your choices regarding cookies.
• How you can manage or disable cookies.

This Cookie Policy should be read together with our Privacy Policy and General Terms & Conditions. By continuing to browse or use our Platform, you acknowledge that cookies may be used in accordance with this Policy, subject to your browser settings and applicable legal requirements.

Cookies are small text files that are placed on your computer, mobile device, tablet, or other internet-enabled device when you visit a website or use an online service. Cookies allow websites and applications to recognize your device, remember your preferences, improve functionality, enhance security, analyze website performance, and provide a more personalized user experience.

Cookies generally do not contain information that directly identifies an individual user; however, they may be associated with information that can identify you when combined with other data.

In addition to cookies, DOOTIQ may use similar technologies such as:

• Web Beacons
• Pixel Tags
• Local Storage
• Session Storage
• Device Identifiers
• SDK Technologies
• Tracking Pixels
• Log Files

These technologies perform functions similar to cookies and help us improve the functionality, security, and performance of our Platform.

DOOTIQ uses cookies and similar technologies for legitimate business purposes, including improving platform performance, protecting user accounts, remembering preferences, analyzing website traffic, enhancing customer experience, and supporting marketing activities.

Cookies help us to:

• Recognize returning visitors.
• Maintain secure login sessions.
• Remember user preferences.
• Improve website functionality.
• Understand how visitors interact with our Platform.
• Enhance website speed and performance.
• Detect fraudulent or suspicious activities.
• Personalize user experiences.
• Improve customer support.
• Measure the effectiveness of marketing campaigns.
• Support analytics and business intelligence.

Without certain cookies, some parts of the Platform may not function correctly.

Depending on how you interact with DOOTIQ, we may use several categories of cookies.

4.1 Essential Cookies

Essential cookies are necessary for the operation of the Platform. These cookies enable fundamental features such as:

• Secure Login
• User Authentication
• Session Management
• Platform Navigation
• Security Protection
• Fraud Prevention
• Load Balancing

Without these cookies, many Platform features may become unavailable. These cookies generally cannot be disabled through our Platform because they are required for core functionality.

4.2 Functional Cookies

Functional cookies allow the Platform to remember information that improves your user experience. These cookies may remember:

• Language Preferences
• Region Selection
• Dashboard Settings
• User Preferences
• Accessibility Options
• Recently Viewed Pages
• Notification Preferences

These cookies help personalize your experience without collecting unnecessary personal information.

4.3 Performance & Analytics Cookies

Performance cookies help DOOTIQ understand how visitors interact with the Platform. These cookies collect aggregated information regarding:

• Website Traffic
• Page Performance
• User Navigation
• Session Duration
• Feature Usage
• Device Information
• Browser Information
• Platform Performance
• Error Reporting

The information collected is generally used to improve the quality, speed, usability, and reliability of our Platform. Where applicable, analytics data may be collected in an aggregated or de-identified form.

4.4 Marketing & Advertising Cookies

Marketing cookies help us understand the effectiveness of our marketing activities and improve how we communicate with prospective and existing customers. These cookies may be used to:

• Measure campaign performance.
• Understand visitor interests.
• Deliver more relevant content.
• Limit repeated advertisements.
• Track marketing attribution.
• Analyze conversion activities.

DOOTIQ does not sell personal information collected through cookies. Marketing cookies are used to improve customer engagement and evaluate promotional effectiveness in accordance with applicable laws and user preferences.

4.5 Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that support our Platform. Depending on the services used, these third parties may include providers of:

• Website Analytics
• Cloud Infrastructure
• Payment Processing
• Customer Support
• Marketing Automation
• Security Monitoring
• Content Delivery Networks (CDNs)
• Embedded Media
• Social Media Integrations

Third-party cookies are governed by the privacy and cookie practices of the respective providers. DOOTIQ does not control how third parties use cookies once placed through their services.

Cookies used by DOOTIQ may remain on your device for different periods depending on their purpose and functionality. Generally, cookies fall into two categories:

5.1 Session Cookies

Session Cookies are temporary cookies that remain active only during your current browsing session. These cookies are automatically deleted when you close your browser. Session Cookies help DOOTIQ:

• Authenticate users during login.
• Maintain secure browsing sessions.
• Prevent unauthorized access.
• Navigate between pages securely.
• Complete transactions.
• Improve platform performance during active sessions.

Session Cookies do not permanently store personal information on your device.

5.2 Persistent Cookies

Persistent Cookies remain stored on your device even after your browsing session has ended. These cookies remain active until they expire automatically or are manually deleted through your browser settings. Persistent Cookies help DOOTIQ:

• Remember login preferences.
• Store language settings.
• Remember user preferences.
• Improve future browsing experiences.
• Recognize returning visitors.
• Measure long-term platform performance.
• Analyze customer engagement trends.

The retention period of Persistent Cookies varies depending on their purpose and applicable legal requirements.

DOOTIQ operates an enterprise-grade Communication Platform as a Service (CPaaS) that includes AI-powered automation, messaging services, customer engagement solutions, APIs, and enterprise integrations. Cookies may be used across different DOOTIQ products and services to enhance functionality, improve security, and optimize user experience.

Cookies may support the operation of:

• DOOTIQ Website
• Customer Dashboard
• Partner Portal
• Administrative Console
• API Developer Portal
• AI Chatbot Management Console
• Voice Bot Configuration Portal
• Campaign Management Platform
• Workflow Automation Studio
• Analytics Dashboard
• Billing Portal
• Customer Support Portal
• Knowledge Base
• Product Documentation
• Training Portal
• Event Registration Pages

Cookies may also support platform features such as authentication, user preferences, analytics, workflow continuity, and secure access to subscribed services.

To continuously improve our Platform and Services, DOOTIQ may use cookies and similar technologies to understand how users interact with our products and digital experiences. These technologies help us:

• Measure website performance.
• Understand user journeys.
• Identify platform errors.
• Improve page loading speeds.
• Enhance navigation experiences.
• Analyze feature adoption.
• Optimize customer workflows.
• Improve AI-assisted experiences.
• Evaluate campaign effectiveness.
• Generate aggregated business insights.

Where practical, analytics data is processed in aggregated or de-identified form to reduce privacy risks. Analytics information is used solely for operational improvement, customer experience optimization, and platform performance analysis.

DOOTIQ may integrate with third-party technologies to deliver certain Platform features, improve security, enhance customer experiences, and provide enterprise functionality. Depending on the subscribed services, cookies may originate from trusted third-party providers supporting:

• Cloud Infrastructure
• Content Delivery Networks (CDNs)
• Website Analytics
• Customer Support Platforms
• Payment Gateways
• CRM Integrations
• Marketing Automation Platforms
• Identity Verification Services
• Security & Fraud Detection Tools
• Embedded Media Services
• Social Media Integrations

DOOTIQ does not control the cookie practices, privacy policies, or data handling procedures of third-party providers. Customers are encouraged to review the privacy and cookie policies of any third-party services they interact with through the Platform.

Where required by applicable law, DOOTIQ will request your consent before placing non-essential cookies on your device. Depending on your location and applicable regulations, you may be presented with a cookie banner or preference center allowing you to:

• Accept all cookies.
• Reject non-essential cookies.
• Customize cookie preferences.
• Modify consent choices at any time.

Essential cookies required for the operation, security, and functionality of the Platform may continue to operate regardless of cookie preferences where permitted by law. Your consent preferences will remain effective until modified by you or until renewed in accordance with applicable legal requirements.

You have the ability to manage or disable cookies through your browser settings or other available preference controls. Most modern web browsers allow users to:

• View stored cookies.
• Delete existing cookies.
• Block future cookies.
• Restrict third-party cookies.
• Clear browsing data.
• Configure site-specific cookie permissions.

Please note that disabling certain cookies may affect the availability, functionality, security, or performance of some DOOTIQ services. Certain Platform features, including authentication, account management, personalized settings, workflow continuity, and secure access, may not function properly if essential cookies are disabled.

Most browsers provide built-in tools to manage cookies and other tracking technologies. You may choose to:

• Accept all cookies.
• Reject all cookies.
• Receive notifications before cookies are stored.
• Delete cookies after each browsing session.
• Block cookies from specific websites.
• Restrict third-party cookies only.

Browser settings vary depending on the browser and device you use. Please refer to your browser's help documentation for instructions on managing cookie preferences. DOOTIQ is not responsible for the operation, limitations, or functionality of browser-specific cookie controls.

While you are free to manage your cookie preferences, disabling certain cookies may impact your ability to fully access or use portions of the Platform. Depending on the cookies disabled, you may experience:

• Repeated login requests.
• Loss of saved preferences.
• Reduced website functionality.
• Slower navigation.
• Limited personalization.
• Interrupted workflows.
• Inability to access certain secure features.
• Reduced effectiveness of analytics-driven improvements.

Essential cookies required for security, authentication, and platform stability are strongly recommended for an optimal user experience.

DOOTIQ reserves the right to modify, update, or revise this Cookie Policy at any time to reflect changes in:

• Applicable laws and regulations.
• Industry standards and best practices.
• Platform features and functionality.
• Business operations.
• Security requirements.
• Third-party service providers.
• Cookie technologies.
• Customer feedback and operational improvements.

Any material changes to this Cookie Policy will become effective upon publication on the DOOTIQ website or other official communication channels, unless a different effective date is specified. Where required by applicable law, DOOTIQ will notify users of significant changes and obtain renewed consent for the use of non-essential cookies where applicable.

Your continued use of the Platform after the updated Cookie Policy becomes effective constitutes your acknowledgment of the revised Policy.

DOOTIQ reserves all rights relating to its websites, software, products, services, artificial intelligence technologies, APIs, customer portals, documentation, branding, and intellectual property. Nothing contained within this Cookie Policy shall be interpreted as granting any ownership rights, licenses, or proprietary interests in DOOTIQ's intellectual property except where expressly agreed in writing.

DOOTIQ further reserves the right to:

• Modify cookie technologies.
• Introduce new website functionality.
• Replace third-party service providers.
• Improve security measures.
• Enhance customer experience.
• Implement additional privacy controls.
• Introduce new products or digital services that may require the use of cookies or similar technologies.

This Cookie Policy shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable local laws governing privacy or data protection.

Any disputes arising from or relating to this Cookie Policy shall be subject to the dispute resolution provisions contained in the DOOTIQ General Terms & Conditions or any separately executed agreement between the Customer and DOOTIQ.

If any provision of this Cookie Policy is held to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be enforced to the maximum extent permitted by applicable law. The remaining provisions of this Cookie Policy shall remain valid, enforceable, and continue in full force and effect.

This Cookie Policy constitutes the complete policy governing the use of cookies and similar technologies by DOOTIQ. It should be read together with the following DOOTIQ legal documents, where applicable:

• Privacy Policy
• General Terms & Conditions
• Acceptable Use Policy
• Data Processing Addendum (DPA)
• Service Level Agreement (SLA)
• Security & Compliance Policy
• Product-Specific Terms
• Other policies published by DOOTIQ from time to time

In the event of any inconsistency between this Cookie Policy and applicable law, the applicable law shall prevail to the extent of the inconsistency.

© 2026 DOOTIQ. All Rights Reserved. DOOTIQ, its trademarks, logos, software, platform architecture, artificial intelligence technologies, APIs, documentation, designs, workflows, user interfaces, business methodologies, and all associated intellectual property are the exclusive property of DOOTIQ and are protected under applicable copyright, trademark, intellectual property, and other proprietary rights laws.

No part of this Cookie Policy may be copied, reproduced, distributed, translated, published, transmitted, modified, stored, or used for commercial purposes without the prior written consent of DOOTIQ, except as permitted by applicable law.

Unauthorized use of DOOTIQ's intellectual property, documentation, branding, or proprietary materials may result in legal action under applicable laws.