Turn regulated SMS into a reliable customer action channel.
From OTPs and service alerts to payment reminders, delivery updates, policy notices, and campaign communication, Dootiq helps enterprises run SMS with DLT-aware routing, template discipline, consent context, and operational proof.
TRAI DLT Aware · DPDP Aligned · Regional Data Residency
SMS still reaches everyone. Dootiq makes it controlled, compliant, and actionable.
SMS remains the most universal customer communication channel.
- It works without apps.
- It reaches every phone.
- It supports urgent alerts.
- It powers OTPs, reminders, confirmations, and service updates.
- It is still the fallback when every richer channel fails.
But in India, SMS is not just a delivery channel.
It is a regulated operating surface.
- Headers must be right.
- Templates must match.
- Message categories must be understood.
- Consent must be respected.
- Promotional and service communication must be separated.
- Teams need proof when something is blocked, delayed, or questioned.
Dootiq connects SMS-DLT communication to your customer journeys, campaign logic, consent records, templates, support workflows, and audit history — so every message is sent with more control and every reply or exception is easier to resolve.
This is not bulk SMS.
This is SMS as compliant enterprise communication infrastructure.
Send critical messages without operational guesswork.
Use SMS-DLT for the communication that cannot afford ambiguity: OTPs, account alerts, delivery updates, payment reminders, appointment notices, and service confirmations.
Dootiq helps teams structure SMS journeys around the right category, template, sender identity, and delivery path — reducing avoidable failures before they reach the customer.
- Align messages to approved templates and sender rules
- Separate transactional, service, and promotional journeys
- Reduce template mismatch and routing uncertainty
- Preserve delivery, exception, and audit context
Nurture relationships throughout the customer journey — from urgent alerts to trusted follow-up.
SMS should not be treated as a disconnected blast channel. With Dootiq, it becomes part of a governed customer communication journey.
Build Awareness
Use approved promotional and service journeys to reach customers with clear, compliant communication when richer channels are not available or not yet adopted.
Drive Action
Move customers toward OTP completion, payment follow-up, delivery confirmation, appointment attendance, or account update with timely SMS prompts.
Build Trust
Keep customers informed with reliable service alerts, status updates, confirmations, and policy-aware communication that does not feel random or disconnected.
Recover
Use SMS as a fallback and recovery channel when customers miss richer messages, abandon flows, fail payments, or need a simple next step fast.
Architecture Review
60 minutes with our solutions architect. Your DLT setup, your templates, your fallback paths.
NDA-signed. We walk through your SMS-DLT registration posture, sender IDs, templates, message categories, consent handling, current gateway or CPaaS setup, fallback strategy, and the first journeys you should run through Dootiq.
Request a review call